Jira Service Management

{"xsrfToken":"4ee9ceb3fb2c02b0411966eb359dab11a951cdd3_lout","branding":{"id":"3","key":"ms","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/24","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5236c7","headerLinkHoverBGColor":"#5236c7","headerBadgeColor":"#5236c7"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d421ef4-5d35-4299-b163-5c97b09caec7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkNDIxZWY0LTVkMzUtNDI5OS1iMTYzLTVjOTdiMDljYWVjNyI6WyJyZWFkIl19LCJleHAiOjE3NDU5OTI3NDcsIm5iZiI6MTc0NTk5MjE0N30.804IflXZfI33anBDqwfCT8VpsTEoL6sw6JOU-IJeqUk&client=925de749-dee3-43be-a700-ba4765b14a9d&mode=fit","logoId":"0d421ef4-5d35-4299-b163-5c97b09caec7","isLogoAvailable":true,"helpCenterTitle":"Mindpro | Customer and Partner Support ","sharedPortalName":"Mindpro Service Desk","userInitialAnnouncementHeader":"Support Resources","userInitialAnnouncementMessageWiki":"<a href=\"https://helpcenter.mindproapps.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Documentation</a> | <a href=\"https://helpcenter.mindproapps.com/page/product-faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product FAQs</a> | <a href=\"https://calendly.com/mindproapps/mindpromeeting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Demo</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478671/Mindpro+-+Security\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Security & Trust</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support SLAs </a>","translations":{"en-US":{"helpCenterTitle":"Mindpro | Customer and Partner Support ","sharedPortalName":"Mindpro Service Desk","announcementHeader":"Support Resources","announcementMessage":"[Product Documentation|https://helpcenter.mindproapps.com/] | [Product FAQs|https://helpcenter.mindproapps.com/page/product-faqs] | [Product Demo|https://calendly.com/mindproapps/mindpromeeting] | [Security & Trust|https://helpcenter.mindproapps.com/space/MTC/1985478671/Mindpro+-+Security] | [Support SLAs |https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c4d22bae-ab9f-42ee-9ba5-5c8cc91c2c97/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0ZDIyYmFlLWFiOWYtNDJlZS05YmE1LTVjOGNjOTFjMmM5NyI6WyJyZWFkIl19LCJleHAiOjE3NDU5OTI3NDcsIm5iZiI6MTc0NTk5MjE0N30.cUJvc-aQ_LWQv6z3MlU8UCmwscRdrseXyUidCns2S5s&client=925de749-dee3-43be-a700-ba4765b14a9d&height=300&mode=fit","bannerMediaApiFileId":"c4d22bae-ab9f-42ee-9ba5-5c8cc91c2c97","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ms","projectId":10003,"serviceDeskId":3,"name":"Customer Support","description":"Please select any of the customer support options provided","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10115","name":"Ask a question","descriptionHtml":"Do you have any other questions about our product features or functionality? Ask here.","callToAction":"Ask a question","introHtml":"Do you have any questions about our product features, security or use cases? Ask here.","icon":10320,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[3],"key":""},{"id":"10112","name":"Ask about pricing","descriptionHtml":"Choose this if you have questions about licensing or pricing.","callToAction":"Ask about pricing","introHtml":"Choose this if you have questions about licensing or pricing.","icon":10314,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[3],"key":""},{"id":"10149","name":"Book a demo","descriptionHtml":"Want to schedule a demo to cover a specific use case or explore more about an app? Select this option.","callToAction":"Book a demo","introHtml":"Want to schedule a demo to cover a specific use case or explore more about an app? Select this option.","icon":10313,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[3],"key":""},{"id":"10111","name":"Get Support","descriptionHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","callToAction":"Get Support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10321,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""},{"id":"10113","name":"Report a bug","descriptionHtml":"Let us know if you're experiencing an issue, and we will help you.","callToAction":"Report a bug","introHtml":"Let us know if you're experiencing an issue, and we will help you.","icon":10304,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[3],"key":""},{"id":"10235","name":"Security & Privacy","descriptionHtml":"Choose this option if you have questions or need any support related to the security of our apps.","callToAction":"Security & Privacy","introHtml":"Choose this option if you have questions or need any support related to the security of our apps.","icon":10323,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[3],"key":""},{"id":"10229","name":"Suggest a new feature","descriptionHtml":"Got any suggestions? Let us know your idea for a new feature or improvement.","callToAction":"Suggest a new feature","introHtml":"Got any suggestions? Let us know your idea for a new feature or improvement.","icon":10307,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"Product Support"}],"orderMapping":{"3":[10111,10113,10112,10149,10115,10229,10235]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"490a32cd-9571-3357-837c-32f2f412dd06","appLinkName":"","appLinkUrl":"","spaceKey":"DHC","spaceName":"Mindpro Dashio | Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MS","serviceDeskId":3,"kbLinkDomainURLs":["https://mindpro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"Mindpro Resources","userLanguageMessageWiki":"<a href=\"https://helpcenter.mindproapps.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Documentation</a> | <a href=\"https://helpcenter.mindproapps.com/page/product-faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product FAQs</a> | <a href=\"https://calendly.com/mindproapps/mindpromeeting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Demo</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478657/Mindpro+Trust+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Security & Legal</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support & SLAs </a>","defaultLanguageHeader":"Mindpro Resources","defaultLanguageMessage":"[Product Documentation|https://helpcenter.mindproapps.com/] | [Product FAQs|https://helpcenter.mindproapps.com/page/product-faqs] | [Product Demo|https://calendly.com/mindproapps/mindpromeeting] | [Security & Legal|https://helpcenter.mindproapps.com/space/MTC/1985478657/Mindpro+Trust+Center] | [Support & SLAs |https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5OTMzNDcsIm5iZiI6MTc0NTk5MjE0N30.b3a8Ye1NYBelEPvbdYCk11mNb71UTEzsaDo3nZj30dY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"925de749-dee3-43be-a700-ba4765b14a9d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10235,"projectId":10003,"form":{"name":"Security & Privacy","descriptionHtml":"Choose this option if you have questions or need any support related to the security of our apps.","callToAction":"Security & Privacy","intro":"Choose this option if you have questions or need any support related to the security of our apps.","instructions":"Choose this option if you have questions or need any support related to the security of our apps.","icon":10323,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10154","fieldConfigId":"10269","label":"Product","description":"Required - For which app you need help or have questions?","descriptionHtml":"Required - For which app you need help or have questions?","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10264","label":"Mindpro Sync - External Data Fields for Jira (Cloud)","selected":false,"children":[]},{"value":"11376","label":"Mindpro Sync - External Data Fields for Jira (Data Center)","selected":false,"children":[]},{"value":"10481","label":"Mindpro Insights - Charts, Reports & Dashboards for Jira","selected":false,"children":[]},{"value":"11311","label":"Mindpro - Dashio - Agile Dashboards & Reports","selected":false,"children":[]},{"value":"11139","label":"Mindpro Graphy - ITSM Dashboards, Charts & Gadgets","selected":false,"children":[]},{"value":"10878","label":"Mindpro Lineup - Queue Management for Jira & JSM","selected":false,"children":[]},{"value":"10757","label":"Mindpro Deliver - Time & Cost Tracker for Jira","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Required - Please add more details so we can better help you.","descriptionHtml":"Required - Please add more details so we can better help you.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10349","fieldConfigId":"10489","label":"Organization Name","description":"Optional - The name of the company you work for or represent (e.g., \"Acme Inc\")","descriptionHtml":"Optional - The name of the company you work for or represent (e.g., \"Acme Inc\")","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10351","fieldConfigId":"10491","label":"Optional - The number of users in the organization's instance (e.g., \"850 users\")","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10350","fieldConfigId":"10490","label":"Organization Instance","description":"Optional - The URL of the organization's instance (e.g., https://hello.atlassian.net)","descriptionHtml":"Optional - The URL of the organization's instance (e.g., <a href=\"https://hello.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hello.atlassian.net</a>)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10000","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":true,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10382","fieldConfigId":"10530","label":"Source","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10861","label":"Lead / Trial","selected":false,"children":[]},{"value":"10862","label":"Customer","selected":false,"children":[]},{"value":"10863","label":"Partner","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10383","fieldConfigId":"10531","label":"Support Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10864","label":"Technical Support","selected":false,"children":[]},{"value":"10865","label":"Bug & Issues","selected":false,"children":[]},{"value":"10866","label":"Security & Privacy","selected":false,"children":[]},{"value":"10867","label":"Feature Requests","selected":false,"children":[]},{"value":"10868","label":"General Questions","selected":false,"children":[]},{"value":"10980","label":"License & Billing","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10223","fieldConfigId":"10342","label":"Participants","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://mindpro.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10223&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10235","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10235","calendarParams":{"firstDay":0,"date":"2025-04-30T02:49:07-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"490a32cd-9571-3357-837c-32f2f412dd06","appLinkName":"","appLinkUrl":"","spaceKey":"DHC","spaceName":"Mindpro Dashio | Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MS","serviceDeskId":3,"kbLinkDomainURLs":["https://mindpro.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5OTMzNDcsIm5iZiI6MTc0NTk5MjE0N30.b3a8Ye1NYBelEPvbdYCk11mNb71UTEzsaDo3nZj30dY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"925de749-dee3-43be-a700-ba4765b14a9d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}