Get Started with Mindpro Sync


Thanks for choosing Mindpro Sync. Have your IdP attributes displayed in Jira issues easily. See what you can do with this app:

  • Fast and Safe Connection: In just a few clicks you can establish a secure connection between Jira and your Identity Provider. As soon as it is connected, you can display IdP attributes Jira issues or in JSM requests.
  • Simple Field Mapping: Map the fields you want to be displayed in Jira issues in a simple and clear manner. You can specify the information you want to make available for agents, internal users and customers.
  • Powerful Information: See the user hierarchy (Reporter or Assignee) inside issues and requests to give more context to the agents and accountability to the users.
  • Approvers set Automatically: For Jira Service Management projects that have approvals in the workflow, the system sets the issue approver automatically based on the user hierarchy
  • More Power to Teams: Give your team more information for fast delivery. Connecting people showing relevant attributes make them closer to each other, improve escalation process and resolve issues faster


You can install MindPro Sync directly from Jira by using the Universal Plugin Manager.

To install Mindpro Sync, you have to follow these steps (you need Jira Admin permissions):

  1. Log in as a user with the JIRA Administrators global permission.
  2. Click on the gear icon at top-right and select Apps.
  3. On the left sidebar, click on Find new Apps.
  4. Search for Mindpro Sync with the Search for Apps field.
  5. Select the Mindpro Sync banner to open the Apps page
  6. In the 'Mindpro Sync' page, click Try it Free and follow the instructions to enable the app in your Cloud instance.

There are two options for you to access and configure the app:

1 - From the gear icon at top-right:

  • Select the option Apps;
  • On the left sidebar, find the Mindpro Sync option, then click on the Configuration link:

2 - From the gear icon at top-right:

  • Select the option Apps;
  • On the left sidebar, click on Manage Apps;
  • Find the MindPro Sync app from the apps list;
  • You will see the "Get Started" option available under the App's name:

Next Step