Help & Support

How can I get MindPro Support?

Our Support Portal

For any question related to the apps, suggestions of new features, reporting a bug, etc, you can access our Support Portal. This is our primary channel for resolving any customer questions. 

Our Support SLAs

Whenever a ticket is submitted from the Customer Portal, it is analyzed and classified by the support team according to criticality and priority.

For reference, we use the following SLAs to classify the tickets:

PriorityResolution SLA
High2 business days, with resolution in the current version
Medium5 business days, with resolution in the following release
Low10 business days with the possibility of resolution in future releases

Additional Channels & Info

We also have the following e-mail addresses you can reach out to us:

For support and questions related to the products:

For commercial contacts, partnerships, and other related questions:

EULA Documentation

Please check our EULA documentation here: MindPro - EULA