Help & Support

There are many ways you can get help and support for your MindPro product. Please, check the options below:


Customer Portal

For any question related to the apps, suggestions of new features, reporting a bug, etc, you can access our Customer Portal. This is our primary channel for resolving any customer questions. 


SLAs for Support Tickets

Whenever a ticket is submitted from the Customer Portal, it is analyzed and classified by the support team according to criticality and priority. For reference, we use the following SLAs to classify the tickets:


PriorityResolution SLA
High2 business days, with resolution in the current version
Medium5 business days, with resolution in the following release
Low10 business days with the possibility of resolution in future releases


E-mail

We also have the following e-mail addresses you can reach out to us:

For support and questions related to the products: support@mindproapps.com

For commercial contacts, partnerships, and other related questions: contact@mindproapps.com


Documentation and Additional Information

Find additional information about our products on the links below:

Product documentation: MindPro Documentation