There are many ways you can get help and support for your MindPro product. Please, check the options below:
For any question related to the apps, suggestions of new features, reporting a bug, etc, you can access our Customer Portal. This is our primary channel for resolving any customer questions.
SLAs for Support Tickets
Whenever a ticket is submitted from the Customer Portal, it is analyzed and classified by the support team according to criticality and priority. For reference, we use the following SLAs to classify the tickets:
2 business days, with resolution in the current version
5 business days, with resolution in the following release
10 business days with the possibility of resolution in future releases
We also have the following e-mail addresses you can reach out to us: