Customer Support

{"xsrfToken":"1f6472ab00ed3e30761b20dfb6f194cbe5a7e5fa_lout","branding":{"id":"3","key":"ms","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/24","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5236c7","headerLinkHoverBGColor":"#5236c7","headerBadgeColor":"#5236c7"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d421ef4-5d35-4299-b163-5c97b09caec7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkNDIxZWY0LTVkMzUtNDI5OS1iMTYzLTVjOTdiMDljYWVjNyI6WyJyZWFkIl19LCJleHAiOjE3NDQ2NjQ2MTEsIm5iZiI6MTc0NDY2NDAxMX0.yB0x1_AHRsdSiKISR0TvEAXbneFZrimvHQoHjpl9kIs&client=925de749-dee3-43be-a700-ba4765b14a9d&mode=fit","logoId":"0d421ef4-5d35-4299-b163-5c97b09caec7","isLogoAvailable":true,"helpCenterTitle":"Mindpro | Customer and Partner Support ","sharedPortalName":"Mindpro Service Desk","userInitialAnnouncementHeader":"Support Resources","userInitialAnnouncementMessageWiki":"<p><a href=\"https://helpcenter.mindproapps.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Documentation</a> | <a href=\"https://helpcenter.mindproapps.com/page/product-faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product FAQs</a> | <a href=\"https://calendly.com/mindproapps/mindpromeeting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Demo</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478671/Mindpro+-+Security\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Security &amp; Trust</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support SLAs </a></p>","translations":{"en-US":{"helpCenterTitle":"Mindpro | Customer and Partner Support ","sharedPortalName":"Mindpro Service Desk","announcementHeader":"Support Resources","announcementMessage":"[Product Documentation|https://helpcenter.mindproapps.com/] | [Product FAQs|https://helpcenter.mindproapps.com/page/product-faqs] | [Product Demo|https://calendly.com/mindproapps/mindpromeeting] | [Security & Trust|https://helpcenter.mindproapps.com/space/MTC/1985478671/Mindpro+-+Security] | [Support SLAs |https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c4d22bae-ab9f-42ee-9ba5-5c8cc91c2c97/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0ZDIyYmFlLWFiOWYtNDJlZS05YmE1LTVjOGNjOTFjMmM5NyI6WyJyZWFkIl19LCJleHAiOjE3NDQ2NjQ2MTEsIm5iZiI6MTc0NDY2NDAxMX0.hhMTzBlyQ_maaVi2XQBbXZd0VZSAX53LNqKO4ubULTM&client=925de749-dee3-43be-a700-ba4765b14a9d&height=300&mode=fit","bannerMediaApiFileId":"c4d22bae-ab9f-42ee-9ba5-5c8cc91c2c97","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ms","projectId":10003,"serviceDeskId":3,"name":"Customer Support","description":"<p>Please select any of the customer support options provided</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10115","name":"Ask a question","descriptionHtml":"<p>Do you have any other questions about our product features or functionality? Ask here.</p>","callToAction":"Ask a question","introHtml":"<p>Do you have any questions about our product features, security or use cases? Ask here.</p>","icon":10320,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[3],"key":""},{"id":"10112","name":"Ask about pricing","descriptionHtml":"<p>Choose this if you have questions about licensing or pricing.</p>","callToAction":"Ask about pricing","introHtml":"<p>Choose this if you have questions about licensing or pricing.</p>","icon":10314,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[3],"key":""},{"id":"10149","name":"Book a demo","descriptionHtml":"<p>Want to schedule a demo to cover a specific use case or explore more about an app? Select this option.</p>","callToAction":"Book a demo","introHtml":"<p>Want to schedule a demo to cover a specific use case or explore more about an app? Select this option.</p>","icon":10313,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[3],"key":""},{"id":"10111","name":"Get Support","descriptionHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","callToAction":"Get Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""},{"id":"10113","name":"Report a bug","descriptionHtml":"<p>Let us know if you're experiencing an issue, and we will help you.</p>","callToAction":"Report a bug","introHtml":"<p>Let us know if you're experiencing an issue, and we will help you.</p>","icon":10304,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[3],"key":""},{"id":"10235","name":"Security & Privacy","descriptionHtml":"<p>Choose this option if you have questions or need any support related to the security of our apps.</p>","callToAction":"Security & Privacy","introHtml":"<p>Choose this option if you have questions or need any support related to the security of our apps.</p>","icon":10323,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[3],"key":""},{"id":"10229","name":"Suggest a new feature","descriptionHtml":"<p>Got any suggestions? Let us know your idea for a new feature or improvement.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Got any suggestions? Let us know your idea for a new feature or improvement.</p>","icon":10307,"iconUrl":"https://mindpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"Product Support"}],"orderMapping":{"3":[10111,10113,10112,10149,10115,10229,10235]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"490a32cd-9571-3357-837c-32f2f412dd06","appLinkName":"","appLinkUrl":"","spaceKey":"DHC","spaceName":"Mindpro Dashio | Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MS","serviceDeskId":3,"kbLinkDomainURLs":["https://mindpro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"Mindpro Resources","userLanguageMessageWiki":"<p><a href=\"https://helpcenter.mindproapps.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Documentation</a> | <a href=\"https://helpcenter.mindproapps.com/page/product-faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product FAQs</a> | <a href=\"https://calendly.com/mindproapps/mindpromeeting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Demo</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478657/Mindpro+Trust+Center\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Security &amp; Legal</a> | <a href=\"https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support &amp; SLAs </a></p>","defaultLanguageHeader":"Mindpro Resources","defaultLanguageMessage":"[Product Documentation|https://helpcenter.mindproapps.com/] | [Product FAQs|https://helpcenter.mindproapps.com/page/product-faqs] | [Product Demo|https://calendly.com/mindproapps/mindpromeeting] | [Security & Legal|https://helpcenter.mindproapps.com/space/MTC/1985478657/Mindpro+Trust+Center] | [Support & SLAs |https://helpcenter.mindproapps.com/space/MTC/1985478850/Legal+-+SLA+(Support+Services)]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MjVkZTc0OS1kZWUzLTQzYmUtYTcwMC1iYTQ3NjViMTRhOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ2NjUyMTEsIm5iZiI6MTc0NDY2NDAxMX0.xLV2JkCkVrVV_7JerI9-Fl9HWKA1LZizenHA0Z2UHcE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"925de749-dee3-43be-a700-ba4765b14a9d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Mindpro Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mindpro.atlassian.net/wiki","kbLinkDomainURLs":["https://mindpro.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mindpro","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1f6472ab00ed3e30761b20dfb6f194cbe5a7e5fa_lout","baseUrl":"https://mindpro.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mindpro.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"925de749-dee3-43be-a700-ba4765b14a9d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"98d58e36745344448991dc7f9548670e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}